Customer Experience Business Analyst F/M

🌍 About Sonepar:

Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services. In 2023, Sonepar achieved sales of €33.3 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers’ lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets. Sonepar’s 45 000 associates are committed to accelerating the world’s electrification and driven by a shared Purpose: Powering Progress for Future Generations.

🚀 Do you have ambition and energy and want to find out more?

👉Check out our website: www.sonepar.com

🎬 Dive into Our Omnichannel Realm! Experience the pulse of innovation at the heart of Sonepar's Digital Factory. Discover where creativity meets cutting-edge technology and where visionary minds forge the future of the electrical B2B sector.

👉 https://www.sonepar.com/en/about/digital-transformation

🎯 How will you shape our tomorrow? 

As a Business Analyst Intern with a focus on Customer Experience, you will play an essential role in enhancing the quality of our transportation services and delivery experience. You will be responsible for developing insightful dashboards, connecting data from our operating companies, and providing valuable analytics that empower our transport teams to improve customer satisfaction. This internship will involve working closely with our operational teams across the globe to analyze delivery performance, identify areas for improvement, and ensure that we consistently deliver the highest standards in delivery quality.

🎯 What success looks like

• Developed data-driven dashboards that offer clear insights into delivery performance and customer experience metrics
• Improved delivery experience and transportation quality through actionable insights that support customer-focused strategies
• Successfully connected data from multiple operating companies to provide a comprehensive view of the transportation experience, enabling better management decisions and customer satisfaction

⭐ Your profile

• Pursuing a degree in Business Analytics, Data Science, Supply Chain, or a related field
• Strong analytical skills and a passion for enhancing customer experience through data-driven insights
• Familiarity with data visualization tools (e.g., PowerBI, Tableau) and an interest in creating dashboards to monitor customer experience metrics
• Ability to collaborate with cross-functional teams, particularly those focused on operations and customer experience, and communicate findings effectively
• Position fully in English

📊 Benefits that await you:

The role - Your daily activities will be interesting, stimulating and varied... No two days are alike!

The organisation - You'll be part of the Sonepar family and share the same values!

The culture - You'll be working in an international environment.

The team - Our dynamic, multidisciplinary, open-minded and talented team is eager to welcome additional skills to continue to meet the challenge.

✅ 75% reimbursement of your monthly or annual transport pass.

✅ Swile Ticket restaurant card

✅ Gym exclusively reserved for the company and made available to employees free of charge

🤝 Recruitment process

HR Interview

Managers’ Interview

Location:

📍Holding – 25 rue d'Astorg, Paris 8th