Key Account Leader - INTERNSHIP

Internship 6 months

Shenzhen, Hangzhou


Large companyOther services for companies and individuals

Published on April 9, 2024

  • Contract

    Internship 6 months

  • Locations

    Shenzhen, Hangzhou

  • Start date

    As soon as possible

  • Study level

    Master level or equivalent

  • Remote working


Job description

Reporting directly to the Key Account Manager, you will do everything to ensure that our inspection programs consistently exceed our clients’ expectations and maintain the highest standards of service quality.

Your main responsibilities will be to:

  • Review and follow up the assigned Key Accounts (clients) for Softlines goods: ensuring that clients’ requirements have been accurately identified and that they are fully satisfied with the Inspection Programs implemented.
  • Implement, execute, and measure Key Performance Indicators to drive projects and ensure a timing delivery and reliability of QC results;
  • Apply solution to enhance QIMA's quality of service by maintaining a low claim rate of clients.
  • Efficiently communicate with different internal teams (sales, back-office, frontline) as well as clients’ key contacts;
  • Support pre-sales inquiries as well as clients’ meetings with our operations experts;
  • Educate yourself on industry requirements and foster the transference of knowledge to team members for continually improving inspection protocols;
  • Assume a proactive role to lead a structure of 3 to 4 people (Leaders, Supervisors and Specialists).

In order to succeed in this role, you must ideally have:

  • At least one experience of 6 months.
  • Excellent spoken and written English; French (spoken) as an additional language is a plus.
  • Advanced skills in Microsoft 365 (Excel, Powerpoint, Outlook, etc.).
  • Data analysis experience.
  • Previous experience using ERP, SAAS or similar platform a plus.
  • Outspoken personality, appreciable Interpersonal skills.
  • Ability to work in a multicultural environment.
  • Good time management, enabling you to work to tight deadlines.

Application deadline

Not given

Job Category

Sales & Business Development