To support our growing company, we are looking for a Customer Care Manager to join our Indirect Sales team.

The Customer Care Manager will ensure the success of our partners and their customers by managing relationships, supporting adoption, and driving customer satisfaction. This role is primarily administrative, focusing on efficiently managing a large portfolio of partners and their customers (representing +/- 700 subscriptions), balancing automation with personalized actions, and ensuring smooth operations throughout the customer lifecycle.

We are currently looking for 3 persons to join this team.

Responsibilities

Portfolio Management: Manage a portfolio of approximately 750 customers, balancing automation (low touch) and manual actions (high touch) to ensure smooth operations and efficient support.
Customer Guidance: Serve as the point of contact for partners and their customers, providing administrative assistance and guidance to help them benefit from a seamless Odoo experience.
Sales Support: Identify opportunities for growth and development within your portfolio, supporting the Sales team with actionable insights.
Proactive Problem Solving: Work closely with internal teams to address administrative challenges and ensure customers receive the support they need to thrive.

Must Have

Strong organizational and administrative skills to manage a large and diverse customer portfolio.
Fluent in French and English (Level B2+ or C1)
A good understanding of B2B sales processes and indirect sales models (partner-driven).
Proven experience in customer care, account management, or partner management.
Strong communication and interpersonal skills.
Tech-savvy and eager to learn about Odoo’s suite of applications.
Valid work permit for Belgium