Customer care Manager - H/F
MOKA.CARE

Customer care Manager - H/F

MOKA.CARE
  • Full time Position
  • Paris (France)
  • Published on September 24 2021

Why do we need you?

As a Customer Care Manager, you will work directly in the Customer Care team with one simple mission: take care of our customers and ensure they are happy with moka.care!

Daily you will:

  • Build long lasting relationships with your clients while becoming their thinking partner about Mental health initiatives in their companies
  • Understand and follow their goals while implementing moka.care and ensure their general satisfaction
  • Implement action plans with your clients to ensure moka.care remains useful and adapted to your clients needs
  • Follow the life of moka.care in your portfolio and identify upsell / expand potential
  • Share customer feedbacks and collaborate with marketing & product teams to ensure moka always grows in a delightful way

You’re the ideal person if:

  • You are a great relationship builder with high empathy and excellent written and verbal communication
  • You already have experience in customer relationship management (1 to 3 years / apprenticeship, internship, or job experience) and a strong appetite to develop human connections
  • You have an entrepreneurial mindset, ambitious and agile
  • You are organized and ready to manage your own portfolio of clients
  • You are fluent in French and English
  • You graduated from a Top Business School or equivalent

Joining us you will:

  • Participate to an entrepreneurial fast-growing adventure at the beginning of the journey: you will be in the 20 first employees of moka!
  • Work in a company where you can, for real, help people to feel good in their lives
  • Grow your skills thanks to a fast-learning process and a huge potential of evolutions
  • Get great advantages: beautiful office in the center of Paris, remote work options, Alan health insurance, Swile meal vouchers and of course moka!