Information Officer (Graduate Trainee)
National Governance Association
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Information Officer (Graduate Trainee)

National Governance Association
  • Full time Position
  • Birmingham (United Kingdom)
  • Published on August 20 2021
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Job description

Job purpose

  • To support NGA's aim to improve the effectiveness of governing boards through services to NGA members
  • Help provide an effective and efficient advice service to NGA GOLD members
  • Contribute to NGA's member communications and publications
Job activities

Providing advice to Gold Members

  • Under supervision, provide written responses to members' queries
  • Undertake legal and other research relevant to members' queries
  • Interpret legislation and research as it applies to the query raised and consider options and implications so that members can make informed decisions
  • Identify the need for referrals to NGA's legal partners following consultation with senior colleagues
  • Ensure that all advice given is in accordance with NGA's internal processes
  • Process information in accordance with the General Data Protection Regulation (GDPR)
  • Accurately record advice queries on the CRM for the purpose of continuity of advice, information retrieval, statistical monitoring, and report preparation
Policy work - contribute material for the NGA Guidance Centre, publications, and events:

  • Keep up to date with wider current education policy, relevant legislation, and research as it affects schools in England and, in particular, the governance of schools
  • Contribute to NGA's Knowledge Centre by working with the Knowledge Centre Manager to review and update existing NGA guidance as required
  • Provide briefings to senior staff for meetings
  • Assist with responses to consultations, calls for evidence etc.
  • Develop in-depth knowledge on allocated policy areas including: keeping up to date with relevant legislation and research; keeping abreast of any Parliamentary Questions, Education Committees or other parliamentary work; contributing to project meetings
  • Contribute draft articles for NGA's weekly newsletter
  • Contribute draft articles for NGA's Governing Matters magazine
  • Contribute to NGA's blogs
Be an active member of NGA and work within and support NGA's policies, procedures and values:

  • Attend NGA events as required
  • Support NGA's representation at external events
  • Promote equality of opportunity and a respect for diversity
  • Maintain strict confidentiality across all activities
  • Contribute to internal meetings
  • Work within and support NGA's policies and procedures
  • Undertake other reasonable duties as required
The expectations of graduate trainees will be raised as the post-holders improve their knowledge and understanding of the field. High quality written work will be expected early on as this is a key component of the post. Applicants appointed as graduate Information Officers in the Advice Team will receive induction and training with a view to achieving an Advice Officer position within a period of no more than two-years subject to achieving the required competency levels and adherence to contractual terms and conditions of employment.

The tasks above are the key aspects of the role which must be fulfilled as a priority. However, once they are being delivered to a good level, there are ample opportunities for development and progression.

A full induction programme will be put in place and overseen by your line manager to help introduce you to your role and our organisation.

NGA is committed to developing our staff team. We encourage all staff to undertake training to develop their skills.

What we are looking for

  • Excellent writing skills to communicate complex issues in a clear, concise, and accessible manner
  • Good customer service skills, including listening skills and a professional telephone manner
  • Ability to research, with excellent analytical skills and the ability to identify trends and emerging themes within research and data
  • Excellent ICT skills and the ability to maximise the use of technology to improve services
  • Understanding of and ability to uphold the principle of confidentiality
  • Ability to work on your own and as part of a team
  • Good organisational skills with the ability to work to tight deadlines
  • An interest in the education and schools' sector and a commitment to improving the experiences of children and young people in England
  • Willingness to undertake continued professional development to improve knowledge and expertise
  • A flexible approach to work
  • Willingness to work some unsocial hours (some evenings and weekends)
  • Readiness to travel in the UK, with occasional overnight stays
  • Willingness to volunteer as a school governor


Educated to degree level
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