Customer Service Representative with German Language
IBM Europe, Middle East and Africa

Customer Service Representative with German Language

  • Full time Position
  • Czechia
  • Published on August 23 2021

Introduction

Client satisfaction will be your ultimate goal in this role.  As a customer service representative, you will be on the front line serving our customers.  You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Your Role and Responsibilities

We are currently looking for enthusiastic new colleagues that speak English and German.

The ideal candidate is:
· A good listener with passion to help others
· Polite, tactful and patient
· Able to analyze information and solve problems
· A team player
· With at least basic computer experience and hungry to learn more
· Able to understand the difference between a scanner and a shredder

In a CSR position you will:
· Provide customer support to employees of our partner companies
· Handle inbound and outbound calls, emails and chats
· Discover IT services to their full capacity
· Gain real skills and work experience
· Get unmatched career choice opportunities

You can expect the following Benefits:
· Support for your visa application
· Extra 5 days of paid holidays
· Attractive mobile tariff for all employees
· Multisport Card (800 sport and relax centres in 140 cities over Czech Republic)
· Private medical insurance plan
· Pension and life insurance
· Attractive referral bonus programs
· Access to vast platform of self-education programs, certifications, free language courses
· Relocation assistance (for German, Dutch and French language)
· Various IBM employee discounts (restaurants, electronics, beauty salons etc.)
· Language, soft skills and IT skills improvement

You will have the opportunity to:
· Join our [email protected] Program – a structured on-boarding and development program
· Become part of our diverse and multinational community and collaborate within global and local teams
· Gain knowledge and develop skills through our world-class trainings
· Benefit from mentoring and coaching
· Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you.

Required Technical and Professional Expertise

  • Are a sociable person
  • Have great listening skills and passion to help others
  • Are polite and tactful (even with some not very happy customers)
  • Are able to analyze information and solve problems
  • Are always optimistic and positive (or just trying to be)
  • Have some basic IT skills
  • German on communicative level


Preferred Technical and Professional Expertise

  • Basic computer experience with Windows, Mac or Linux operating systems
  • Language skills on communicative level