Customer Product Quality Support H/F M/F

Customer Product Quality Support H/F M/F

  • Full time Position
  • Rousset (France)
  • Published on August 24 2021

The Secure Microcontroller Division develop products and solutions to protect your privacy and your assets by ensuring their confidentiality, their integrity and their availability to authorized users. We deliver hardware-certified and software-certified solutions, offer seamless integration of security features, and are experts in cryptography and device architecture.
The position is an exciting opportunity to be part of a flexible and dynamic team in the growing markets of secure microcontrollers.
You will be fully integrated in the Product Quality team in SMD (Secure Microcontroller Division), to ensure that the quality and reliability of delivered products satisfy the customer requirements.
The main mission will be the management of External Customer Claims from receiving failing parts to final report release including the Failure analysis of products.
Main accountabilities:
Support the whole team on
Customer problem understanding
Failure analysis flow
Problem resolution
Customer communication (through Conf call, presentation, 8D reports...
Work in cooperation with all ST organizations (Division marketing, operation, design, planning, manufacturing, back end, logistic, subcontractors, ...) to avoid problem reoccurrence and ensures continuous quality improvement.

The expected skills for the position are:

- Customer focused
- Adaptability, Flexibility
- Team Work/Cooperation
- Tenacity/Perseverance
- Cross-Cultural Communication
- Good level English mandatory,
- Sense of urgency & Initiative,
- Problem Solving,
- Be able to Interfaces with customers, always more and more demanding high quality level
- Knowledge of semiconductor, microelectronics and Microcontroller