We are committed to our mission to empower property owners and give them control over their business through technology, built by hoteliers, for hoteliers.
Our Customer Success team plays a crucial part in this mission with thorough onboarding sessions, delightful and attractive website building, and stellar support to our customers whenever they need us.
We are looking for a Team Leader to hire, onboard, train and manage great people to deliver value to the underdogs of the hospitality industry.
As a Customer Success Specialist at Amenitiz you will:
- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
- Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
- Ensure clients know how to use Amenitiz and help them become product experts themselves.
- Build robust relationships with our customers to limit the churn rate.
- Provide our customers with any extra advice requested, always looking to go the extra mile!
- You have outstanding communication skills both spoken and written in Italian and English. Spanish is a good +
- You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
- You have strong customer orientation and the ability to adapt to each client to provide a personalized experience.
- Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
- Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.
- We're confident that we have one of the best teams in Barcelona full of international and dynamic people!
- One of the fastest-growing SaaS start-ups in Barcelona
- Key moment to join in terms of growth and opportunities
- Fast-growing / learning environment, with strong entrepreneurial team spirit
- Young and international environment (10+ nationalities)
- Our beautiful and spacious office is located right in the heart of Barcelona (Via Laietana)
- Alan private health insurance
- Positive impact on the world: https://noos.global/en