Customer Success Specialist (French)
Amenitiz

Customer Success Specialist (French)

  • Full time Position
  • Barcelona (Spain)
  • Published on August 26 2021

We are committed in our mission to empower property owners and give them control over their business through technology, built by hoteliers, for hoteliers.

Our Customer Success team plays a crucial part in this mission with thorough onboarding sessions, delightful and attractive website building, and stellar support to our customers whenever they need us.
We are looking for a Team Leader to hire, onboard, train and manage great people to deliver value to the underdogs of the hospitality industry.

As a Customer Success Specialist at Amenitiz you will: 

  • Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners. 
  • Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
  • Ensure clients know how to use Amenitiz and help them become product experts themselves.
  • Build robust relationships with our customers to limit the churn rate.
  • Provide our customers with any extra advice requested, always looking to go the extra mile!

 

About you:

  • You have outstanding communication skills both spoken and written in French and English. Spanish is a good + 
  • You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
  • You have strong customer orientation and the ability to adapt to each client to provide a personalized experience.
  • Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests. 
  • Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

 

Why Amenitiz?

  • We're confident that we have one of the best teams in Barcelona full of international and dynamic people!
  • One of the fastest-growing SaaS start-ups in Barcelona
  • Key moment to join in terms of growth and opportunities
  • Fast growing / learning environment, with strong entrepreneurial team spirit
  • Young and international environment (10+ nationalities)
  • Our beautiful and spacious office is located right in the heart of Barcelona (Via Laietana)
  • Alan private health insurance
  • Positive impact on the world: https://noos.global/en