Customer Success Team Leader (French)
Amenitiz

Customer Success Team Leader (French)

  • Full time Position
  • Barcelona (Spain)
  • Published on August 26 2021

We are committed in our mission to empower property owners and give them control over their business through technology, built by hoteliers, for hoteliers.
Our Customer Success team plays a crucial part in this mission with thorough onboarding sessions, delightful and attractive website building and stellar support to our customers whenever they need us.


We are looking for a Team Leader to hire, onboard, train and manage great people to deliver value to the underdogs of the hospitality industry.

As a Customer Success Team Leader at Amenitiz you will:

  • Hire, coach, and manage one of the customer teams.
  • Develop CS, product, and industry skills of each team member.
  • Work closely with Head of CS to ensure alignment and target achievement.
  • Motivate team members and regularly report on team and individual results.
  • Constantly improve the productivity and efficiency of the team by identifying learning and coaching opportunities.
  • Keep up with product training, understand the business value and product vision.
  • Monitor daily activity and performance, utilizing your knowledge of the individual with a data-driven approach.

 

About you:

  • You have significant experience in customer-facing roles (Experience in a SaaS company would be a plus).
  • You have experience leading a team. We are looking to make an impact on our people's life by providing them support with amazing people management skills. 
  • You are empathic, caring, and able to leverage those aspects to lead a team.
  • You have a continuous improvement mindset, keeping in mind KPI’s and finding ways to challenge current processes. 
  • You have impressive organization skills and the ability to prioritize and work on multiple tasks.
  • You have outstanding communication skills both spoken and written in French and English.


Why Amenitiz?

  • We're confident that we have one of the best teams in Barcelona full of international and dynamic people!
  • One of the fastest-growing SaaS start-ups in Barcelona
  • Key moment to join in terms of growth and opportunities
  • Fast growing / learning environment, with strong entrepreneurial team spirit
  • Young and international environment (10+ nationalities)
  • Our beautiful and spacious office is located right in the heart of Barcelona (Via Laietana)
  • Alan private health insurance
  • Positive impact on the world: https://noos.global/en