We are committed in our mission to empower property owners and give them control over their business through technology, built by hoteliers, for hoteliers.
Our Customer Success team plays a crucial part in this mission with thorough onboarding sessions, delightful and attractive website building and stellar support to our customers whenever they need us.
We are looking for a Team Leader to hire, onboard, train and manage great people to deliver value to the underdogs of the hospitality industry.
As a Customer Success Team Leader at Amenitiz you will:
- Hire, coach, and manage one of the customer teams.
- Develop CS, product, and industry skills of each team member.
- Work closely with Head of CS to ensure alignment and target achievement.
- Motivate team members and regularly report on team and individual results.
- Constantly improve the productivity and efficiency of the team by identifying learning and coaching opportunities.
- Keep up with product training, understand the business value and product vision.
- Monitor daily activity and performance, utilizing your knowledge of the individual with a data-driven approach.
- You have significant experience in customer-facing roles (Experience in a SaaS company would be a plus).
- You have experience leading a team. We are looking to make an impact on our people's life by providing them support with amazing people management skills.
- You are empathic, caring, and able to leverage those aspects to lead a team.
- You have a continuous improvement mindset, keeping in mind KPI’s and finding ways to challenge current processes.
- You have impressive organization skills and the ability to prioritize and work on multiple tasks.
- You have outstanding communication skills both spoken and written in Italian and English.
- We're confident that we have one of the best teams in Barcelona full of international and dynamic people!
- One of the fastest-growing SaaS start-ups in Barcelona
- Key moment to join in terms of growth and opportunities
- Fast growing / learning environment, with strong entrepreneurial team spirit
- Young and international environment (10+ nationalities)
- Our beautiful and spacious office is located right in the heart of Barcelona (Via Laietana)
- Alan private health insurance
- Positive impact on the world: https://noos.global/en