One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. You will be in charge of our customer’s success using our product, you're on the company's front line, and you will be a reflection of the level of service we give our clients.
You will be responsible for helping our clients achieve a better understanding of the product, solving any problems they might have, and link up with the product team to make sure we always exceed expectations.
As an intern in the Customer Success Department at Amenitiz you will:
- Be part of an amazing team of people, working closely with your team leader, and helping us deliver fantastic customer experiences
- Act as our customer’s trusted point of contact, while having a direct impact on our customer satisfaction, product adoption and customer lifetime value.
- Involve yourself in product education and training for our clients
- Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.
- Build robust relationships with our customers to help them get as much value as possible from Amenitiz
- Provide our customers with any extra advice requested, always looking to go the extra mile!
We are looking for a Customer Success Intern with:
- Outstanding communication skills both spoken and written in Italian and English.
- Customer orientation and the ability to adapt to each client and provide a personalized experience.
- Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
- Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.
- Out interns leave us with bucket loads of experience and lifelong friendships
- We're confident that we have one of the best teams in Barcelona full of international and dynamic people!
- Our beautiful and spacious office is located right in the heart of Barcelona (Via Laietana)
- Great career development opportunities, build your career with us!