Customer Representative Internship
Solvay Europe

Customer Representative Internship

  • Internship (From 2 to 3 months (Start date Sep. 2021))
  • France
  • Published on September 3 2021

Are you looking for a first experience in a multinational?

In this internship you will have the opportunity to be part of a multicultural team, supporting french-speaking stakeholders!

Internship Responsibilities:

  • Respond to incoming queries about the process.
  • Have regular contacts with Solvay correspondents and stakeholders in order to manage the day to day operations.
  • To channel, as the first point of contact, most of the contacts/requests coming from Solvay employees and to provide information, services and a first-level resolution of the requests, in order to ensure the Solvay Business Services organization can meet the SLAs defined and be the best in class.
  • To take ownership of each inquiry, manage each request correctly, dispatch efficiently and communicate to ensure the customers complete satisfaction, respecting quality and timing.
  • Propose improvements for process efficiency.
  • Be a unique, agile and personalized contact and experience, leveraging technology in delivering
  • Virtual & Innovative solutions to better support our customer needs.

Education and Experience:

  • University Degree
  • No previous experience needed

Skills:

  • Fluent in French 
  • English fluency
  • Communication skills
  • Customer-focused relationships by listening, anticipating and being empowered to take action.
  • Proactive and dynamic
  • Ability to work with Microsoft tools