University Success Manager - Team Manager
JobTeaser

University Success Manager - Team Manager

JobTeaser (La French Tech)
  • Full time Position
  • Paris (France)
  • Published on September 9 2021
Description de l'entreprise

Serving 4 million students and recent graduates; 80,000 businesses; and a network of 700 higher education institutions in 25 European countries, JobTeaser is now the European leader for the recruitment of young talent in Europe.

With 68 million euros raised to date and recently recognised in the Next40 list as one of the top 40 French tech startups with the most potential, we continue to build on our unique ecosystem that brings together a range of businesses, as well as schools and universities, around the next generation, giving them the tools they need to launch their working careers with confidence.

To support our growth in Europe, we are currently looking for people who want to evolve in a fast-growing company, with a start-up spirit and labeled Great Place to Work.

Description du poste

As a University Success Manager - Team Manager, you will train, coach and mentor a team of 4 University Success Managers, being responsible for the team's international portfolio and its satisfaction. You will be managed by the VP University.

Your daily tasks will be:
  • Success: Maintain high satisfaction among universities
    • Make sure our partner universities keep a high level of satisfaction
    • Keep a very low churn rate (
    • Maximize the usage of our software within the universities
  • Scale: Improve the scalability of our teams on
    • Users trainings & onboarding
    • Communication
    • Whatever task we could automate
  • Management: Maintain an highly efficient & motivated team of Success managers
    • Animate the team life (Kick off, team meetings)
    • Coach & follow your team members activity during weekly meetings :

      - Be sure of the team's knowledge on key topics (Career Guidance/Product/GDPR compliance...)
      - Help them on the approach of new operational & strategic topics

Why join us?
  • A transversal position at the heart of the business model
  • Alternate between strategic and operational
  • A passionate team to manage
  • A real impact to have on our daily activities
  • A great opportunity to grow and to help others to grow


Qualifications

We are looking for a profile graduated from at least a Bachelor and looking for an experience in managing a customer success team and with :
  • You have at least 3 years of successful experience as Customer Success Manager or Lead
  • You have a first successful experience in people management
  • You have an experience in scaling processes (ex: setting up new tools to save time)
  • You are empathic and care about your team and customers
  • You are proactive and a real problem solver (we love creative solutions)
  • You are curious, eager to learn and have a great adaptability to change
  • You have great Interpersonal and communication Skills


Additional Information

WHAT WE WILL BRING TO YOU
  • A transversal position at the heart of the business model
  • Alternate between strategic and operational
  • A passionate team to manage
  • A real impact to have on our daily activities
  • A great opportunity to grow and to help others to grow