Technical Account Manager - Delivery Leader (m/w/x)
IBM Deutschland

Technical Account Manager - Delivery Leader (m/w/x)

IBM Deutschland
  • Full time Position
  • Ehningen (Germany)
  • Published on September 12 2021
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Expertise Connect (EC) Team is looking for a highly skilled individual to join their team on the Data&AI portfolio side, focusing on Cognos Analytics. EC is a growing and revenue generating arm of Expert Labs.
EC contracts provide access to a Trusted Advisor single point of contact, a skilled expert who can act as the IBM Liaison to the client across the specific product space, the Technical Account Manager Delivery Leader (TAM)
As TAM you are an assigned technical expert skilled in specific product areas who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects and recommendations for managing your IBM software. This includes representing proactive, reactive and preventive assistance.
You role also requires the ability to be flexible towards the client's needs and bring resolution to their requirements quickly and efficiently. You deeply understand customer business and technology needs; become the face of IBM to the customer and serve as a trusted technical expert for the customer's cloud migration, deployment, and adoption of Data & AI Growth Offerings.
Finally you role requires deep expertise across products, a willingness to develop hands-on expertise in new technology and a keen interest in sharing knowledge and best practices through education sessions.
Your goal as a successful TAM resource is to help clients minimize the risk of downtime, successfully deploy and integrate new solutions, manage upgrades or migrations and efficiently integrate IBM Best Practices in their use of the IBM Data&AI product suite. If you love working with clients, enjoy creative and hands-on problem solving and can network across multiple teams to drive resolutions to many different kinds of problems - this is the role for you!

Required Technical and Professional Expertise

• Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent role for at least 1 - 2 years
• At least 1- 2 years of experience with CloudPak for Data consulting
• At least 1- 2 years of experience in consulting for Openshift, Ansible, Kubernetes, Linux
• At least 1- 2 years of experience in scripting with Python
• Have a proven track record of at least 1 - 2 years of technical client management remote and on client site
• Have handled difficult customers or situations and can demonstrate resolutions
• Proven ability to navigate data and people to find answers
• Execute customer success plan to drive adoption post-deployment and guide clients through their migration projects

Preferred Technical and Professional Expertise

• Additional consulting skills in Planning Analytics and Maschine Learning
• Various Database products, like Db2, Oracle, SAP HANA

About Business Unit

IBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM ist es wichtig, Ihnen ein Arbeitsumfeld zu bieten, in dem Sie Ihr ganzes Potenzial voll entfalten können und die Möglichkeit haben, Ihren Arbeitstag flexibel zu gestalten. Wenn Sie Interesse daran haben, sprechen Sie uns bitte an, um herauszufinden, welche Gestaltungsmöglichkeiten im aktuellen Arbeitsumfeld bestehen.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.