Associate Technical Support Engineer, Supercharger
Tesla

Associate Technical Support Engineer, Supercharger

  • Full time Position
  • Amsterdam (Netherlands)
  • Published on September 14 2021

The role 

We are looking for qualified, talented individuals to join our Network Operations Center (NOC) Supercharger Team that ensures the highest availability for the global Supercharger fleet and contributes to the best customer experience. The ideal candidates will have both technical acumen and a proven track record of excellent customer service.  If you are passionate about sustainable energy and driven to exceed customer expectations, this may be the role for you. The team and this role are based in Amsterdam.  

Responsibilities 


  • Monitor the Tesla Supercharger Global Fleet 
  • Create Outage notifications 
  • Provide support to field technicians with real-time troubleshooting and any necessary follow-up
  • Evaluate technical issues with the superchargers and work in a creative, pro-active manner to resolve
  • Determine if technical issue can be resolved remotely, or if field service intervention is needed
  • Educate our field technicians so they can self-diagnose and fix issues on their own
  • Escalate critical issues when needed
  • Communicate technical concerns with NOC Managers, Service Engineering, or Field Service as necessary
  • Accurately record issues and data into CRM database

Requirements 

  • Internship or work experience in technical support environment within Renewable energy and/ Battery background; 
  • Ability to thrive in both independent and team environments
  • Electrical, Energy or Electronic background related technical experience preferred
  • Excellent written and oral communication skills
  • Proficiency in English and ideally French
  • Ability to prioritize effectively, handle shifting priorities and troubleshoot
  • Flexible schedule; this team runs 24/7/365 globally and team members work regularly on some weekends
  • Experience with CRM systems and MS Office Suite 
  • Strong attention to detail and follow up skills
  • Ability to follow oral and written instructions with attention to detail
  • Understanding of distributed generation and/or energy storage systems preferred 
  • Willingness to learn about new and innovative technologies 
  • Establish and maintain positive, cooperative, working relationships