Mainframe Storage Job Description Skills Required
Z/OS - Storage Admin Have Knowledge in DASD , Tape , DFHSM , DFRMM , DFSMS Good Knowledge on CA products, CA-Vantage, CA-1, CA DISK DASD migration Tape migration Knowledge on backup / Restore Knowledge of catalog reorg , CDS reorg DR activities initializing volumes , knowledge on SMS classes and ACS routines Space management Availability management (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Z/OS - Storage Admin Have Knowledge in DASD , Tape , DFHSM , DFRMM , DFSMS Good Knowledge on CA products, CA-Vantage, CA-1, CA DISK DASD migration Tape migration Knowledge on backup / Restore Knowledge of catalog reorg , CDS reorg DR activities initializing volumes , knowledge on SMS classes and ACS routines Space management Availability management (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.