Sales and Operations Deputy Boutique Manager

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, the Operations Deputy Boutique Manager will efficiently assist the Boutique Manager in developing and optimizing the boutique performance. His/her role is to ensure excellence in operations and to manage the boutique team in order to create impeccable client experience and journey.

KEY RESPONSIBILITIES

Team Management & People Development :

• Accompany team development (both front-of-house and back-of-house teams)
• Monitor individual objectives and evaluate team performance
• Ensure the day-to-day management, training, coaching and motivation of the boutique team
• Onboard and train newcomers

Boutique Operations and Compliance

• Maintain the operational excellence of the boutique: respect of procedures, compliance, stock management
• Ensure all procedures are well understood and respected by the teams
• Oversee non-sellable stock management and boutique maintenance
• Promote new services and tools, encourage their knowledge and adoption by the teams
• In collaboration with Boutique Manager, constantly strive to improve boutique flows, efficiency and ways of working

Clienteling, Client Experience and Client Strategy

• Monitor team clienteling completion, support Sales Associates in creating tailor made client action plans
• Ensure First Class Maison client experience within the boutique
• Ensure reliability of client data collection by the teams

Boutique Strategy and Performance:

• Help Boutique Manager design yearly action plan
• Partner with all office departments to co-design these actions and ensure relevant support (Merchandising, VM, Marketing, Events, L&D, High-End, Clients...)
• Lead the implementation and monitoring of the action plan
• Embed a culture of performance and monitor boutique and team KPIs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven retail management experience with a track record of leading teams in a client-facing environment.
• Results-oriented with a strong business acumen and a proactive approach to problem-solving.
• Agile and adaptable, comfortable leading in complex and ambiguous situations.
• Excellent analytical skills and a client-centric mindset.
• Strong leadership skills with the ability to inspire and motivate a team, fostering a culture of inclusivity and trust.
• Fluent in English, verbally and in writing is mandatory - proficiency in any other language is a plus.