Strategy organization & process Apprenticeship

Apprenticeship 10 to 12 months


Axa Group Operations

Large companyInsurance

Published on May 14, 2024

  • Contract

    Apprenticeship 10 to 12 months

  • Location


  • Start date

    As soon as possible

  • Study level

    Master level or equivalent

  • Remote working

    Not specified

Votre rôle et vos missions


AXA’s mission is to “act for human progress by protecting what matters”. We want to make the change from being a payer to a partner. Our Group Operations (GO) division’s mission is to support all of AXA’s teams and empower them to take on responsibility in order to achieve this shared ambition.

To achieve this goal, innovation and execution are our key drivers. They guide all of GO’s teams each day:

- Innovation: creating and providing the foundations and opportunities for AXA’s teams who will develop innovative solutions to meet the needs of our current and future customers;

- Execution : creating the environment that will enable our teams around the world to bring their ideas to life and deliver on the promises made to our customers.

Specifically, we aim to:

- Further strengthen value creation for the entire AXA Group;

- Support and encourage innovation within AXA;

- Automate and integrate simplicity into our day-to-day work, while ensuring we effectively contribute to AXA’s mission and strategy.

The Group Operations teams include:

- Group Technology Office (GTO) and Group CIO : define AXA’s global IT strategy; promotes the convergence of IT within the entities and provide them with shared services;

- Group Security : protects our employees, our stakeholders and the AXA brand by securing information and managing cybersecurity, physical security and operational resiliency;

- Group Emerging Technologies and Data : defines the Group’s data maturity ambitions; builds and manages the community; coordinates research and expertise; supports the less mature entities in terms of data; identifies market-leading technologies and develops disruptive technologies for the entities; creates use cases for specific technologies with the entities;

- Group Procurement : defines AXA’s procurement strategy, guidelines and Group standards; manages relations with our strategic suppliers and accelerates business purchases;

- Group Strategic Program Management : ensures the consistency of global projects with the Group’s strategy; oversees the implementation and performance of strategic projects;

- GO Transformation : accelerates agile transformation within Group Operations ; establishes and implements a common HR communication and strategy across our division.

- GO Strategy : supports the definition and execution of the strategy for the entity, ensuring alignment with Group strategic orientations, and consistency within AXA GO

- GO Organization, Process Data: Ensure transversality and consistency in the improvement and optimization of processes, organizational design and GO data strategy, in line with AXA GO strategy

- AXA Global Business Services : offers shared services aligned with AXA’s business priorities;

In this context, you will be joining the GO Organization, Process Data (OPD)


Reporting to the Head of Organization, Process and Data, in a team directly reporting to the CEO of AXA GO, your core missions will be:

Playing a key role in the process excellence squad:

- Supporting Process Improvement:

o Assisting in designing and implementing process improvement methodology and tools (including AI automation / data analysis / process mining techniques)

o Monitoring and analyzing key KPIs of GO processes with guidance

o Contributing to process improvement workshops and proposing solutions

o Participating in the community of process owners and experts across AXA

- Contributing to Process alignment and standardization:

o Providing ad hoc support to process owners and workshops on alignment and standardization

o Assisting in ensuring adherence to the standardization framework across AXA GO

Contributing to the reorganization process:

- Helping run the “Business As Usual” (BAU) reorganization process, controlling managers’ requests are in Iine with AXA GO Target Operating model, challenging their demands when necessary and supporting the implementation of BAU changes in AXA GO IT systems

- Securing the bi-annual “Window” reorganization (i.e., more significant reorganizations happening twice a year):

o Supporting managers from all AXA GO divisions in the preparation of their reorganization requests

o Preparing key reorganization documents on a specific scope (social pack, implementation file)

o Helping structuring and delivering the communication to all GO Divisions (before, during and after the reorganization) and ExCom members

- Contributing to the Reorganization process reengineering:

o Performing ad hoc data analysis and deep dive to push for reorganizations within specific scopes

o Contributing to the continuous improvement of the reorganization process, organizing feedback sessions at the end of each window (e.g., what were the pain points? How to do better (e.g., leveraging AXA GO internal Chat GPT)? etc.)

o Participating to the ongoing tooling of the reorganization process, making proposition in its design and how it could operate, giving feedback on the release that will come during your tenure

Engaging in diverse and dynamic team activities:

- Ad hoc support to joint initiatives with GO Strategy or and GO Data (e.g., Gen AI for GO Community, etc.)

- Ad hoc support, depending on interest and workload, on the team internal life (e.g., internal “lunch & learn” sessions, exchanges with other divisions or AXA GO Entities, etc.)

- Participate to AXA GO internal talks to learn about IT and insurance building blocks and trending innovations (e.g., AXA Group and AXA GO strategies, quantum computer potential impact, cybersecurity fundamentals, AXA Climate academy courses, AI use cases, Agile, etc.)

..You will develop:

- Problem solving skills

- Project management skills

- Analytics and modelling skills

- Story telling / communication skills, including making “C-level” presentations

- Understanding of “behind the scene” stakes related to the Target Operating Model of an international IT Company, process optimization and their implementation, at an age when Gen AI is challenging everything

- Organization and process expertise

- Ability to work in a multi-disciplinary and international context

Votre profil


..You like:

- Project management

- Team work

- Problem solving

- Organizations and process related challenges in an international context

- Making pragmatic and solution-oriented proposals

- Critical thinking in a constructive way

Training: engineering school, business school, BAC+4 or BAC+5

Target schools: Tier 1 engineering or business school. International experience (e.g. international exchange) is a plus

Specialization: Previous experience in consulting or working on HR, Organization, digital and/or IT related topics is a plus, as well as familiarity with Lean management, design thinking and/or Agile

Soft skills:

- Rigor and precision

- Team spirit

- Solution-oriented behaviour

- Strong competences in collaborating with other teams and departments

- Proactivity, autonomy and committed mindset

- Good oral and written communication (in English and French)

- Solution-driven / can-do attitude

Hard skills:

- Project management experience

- Analytical skills

- Ability to lead and animate meetings

- Lean or Agile certification would be a plus

Language skills: English (bil ingual), French (operational)

IT skills:

- Office 365

- Good mastery of Excel and PowerPoint


AXA’s recruitment policy has always included strong commitments to young people. With apprenticeships, we are offering students an outstanding opportunity for professional integration . Apprenticeships also enable us to benefit from new, critical external perspectives on the way we work, the tools we use and how we communicate.

Our apprentices share a team’s life and gain professional experience, positioning them within a skills acquisition program . The talents detected among them represent a pool of skills for recruitment for our permanent and fixed-term job offers.

We see our differences as assets. In France, AXA has more than 76 different nationalities working together in diverse roles. And this is what makes us so strong! That is why we are committed to promoting equality and diversity at every level (gender, disability, sexual orientation, etc.).

Pourquoi nous rejoindre ?

Nous célébrons l'expertise, la diversité culturelle et la créativité de plus de 8 000 employés de par le monde. Nous nous engageons à assurer l'égalité des chances en matière d'emploi (parité hommes-femmes, communauté LGBT+, personnes handicapées ou personnes d'origines diverses) et à promouvoir la diversité et l'inclusion en créant un environnement de travail où tous les employés sont traités avec dignité et respect, et où les différences individuelles sont valorisées.

Votre environnement de travail

Leader mondial de l’assurance et de la gestion d’actifs, AXA aide ses 100 millions de clients à traverser les petites et grandes difficultés de la vie et les accompagne dans la sécurisation de leurs projets. Pour aider ses collaborateurs dans leur mission, AXA se donne comme priorité de prendre soin d’eux. Ainsi, en rejoignant AXA France vous travaillerez dans une entreprise responsable, offrant une véritable culture d’expertise, accélérant le développement des compétences de chacun, proposant une rémunération attractive et une évolution régulière. Pour vous, nous réinventons notre métier.

AXA évolue pour devenir une entreprise durable axée sur la technologie et, à AXA Group Operations, nous sommes l’un des principaux moteurs de cette transformation.

Nous favorisons l'évolution de notre modèle commercial dans le secteur des assurances grâce à la technologie et à l’innovation, pour garantir sa mise en œuvre concrète rapide au niveau global, avec des conseils et une exécution de grande qualité. Nous sommes présents dans 17 pays avec des équipes engagées et hautement qualifiées. Nous mettons à profit la technologie, les données, l'approvisionnement, la sécurité et l'allocation des investissements de manière globale, mais nous réalisons également des économies d'échelle et des synergies lorsque cela est nécessaire.

Chez AXA Group Operations, nous voulons être reconnus dans trois domaines :
  • Une technologie de pointe en matière de données pour améliorer l'expérience client
  • Un système d'achat et d'approvisionnement de pointe pour accroître notre efficacité et mieux gérer nos risques
  • Une équipe globale et hautement performante pour des partenariats renforcés avec les diverses entités d’AXA

AVANTAGES (en fonction de l’entité d’accueil)
  • Participation / Intéressement / Actionnariat
  • Plan d'Epargne Enterprise et PERCO
  • Couverture santé et prévoyance complète

  • Afficher plus
  • Participation / Intéressement / Actionnariat
  • Plan d'Epargne Enterprise et PERCO
  • Couverture santé et prévoyance complète
  • Produits d'assurance banque à des conditions avantageuses
  • Télétravail (selon profil du poste)
  • Remboursement du titre de transport à hauteur de 60% en IDF et 50% en région
  • Subvention restaurant d'entreprise
  • Comité d'entreprise

Date limite de candidature : 5 juillet 2024

Nombre de candidatures reçues pour ce poste : -

Recruteur : Mathieu.B

Rémunération : de 842 € à 2 158 € mensuels (selon profil, niveau d'études et entité d’accueil)

Application deadline

Not given

Job Category

Management, Consulting & Strategy

More about the company

Axa Group Operations logo

Axa Group Operations

Large company