We are hiring for two positions.
Job Description
→ Communication intern :
Contribute to the creation of the 2027 Summit communication kits and participate in developing the visual identity, working closely with our graphic designer : refreshed wording, visuals, and banners.
- Coordinate across teams to consolidate needs and co-build communication plans tailored to each audience
- Coordinate between the ChangeNOW teams on media insertions, newsletters, and social media content.
- Ensure all insertions are validated with our internal team and delivered smoothly to our media partners.
- Support the team with any additional communication tasks as needed
Content creation :
- Support the production of video content and communication materials highlighting ChangeNOW's 10 years of impact through curated success stories
- Assist with interview during the summit scheduling content capture and edito.
- Coordinate with our tool, Memento for all photo and video content captured during the Summit.
Social media :
- Track the overall communication plan on social media and provide operational support to the Social Media Manager and Newsletter Manager as needed (social media monitoring, posting, and engagement).
- Coordinate across teams to identify their needs and co-develop communication plans tailored to each audience
Media partnership:
- Support the delivery of communication assets (print and digital) to media partners with the head of communication
→ Marketing intern :
Ticketing and application :
- Answer in English (and occasionally in French) to incoming requests via our support channels (contact mailbox and web forms) on topics such as ticketing operations, billing, FAQs, order modifications etc.
- Manage and moderate requests about Solidarity Pass.
- Process visa invitation letter requests, including form management and follow-up with international attendees
- Create and track promotional codes for partners
- Handle group ticket requests, including tracking, distribution and fulfillment
- Provide user support for our networking platform (Brella) : resending access codes, connection troubleshooting, international attendee assistance.
Process improvement :
- Update and enrich our FAQ (internal notion base) in collaboration with the marketing team
- Assist the marketing team in deploying and improving an automated AI assistant to handle recurring queries
- Help train and coordinate on-site helpdesk volunteers during the event
- Analyze incoming requests and propose process improvements
Candidate Profile
- Communication or Marketing student (or equivalent degree)
- Fluent in English (both written and spoken)
- Strong communication and active listening skills
- Analytical mindset, service-orienté and rigorous
- Eager to learn new tools (Notion, Brella, Eventmaker, Fillout, Airtable)
- Curious, responsive and driven to contribute to a meaningful project
- You enjoy working as part of a team
- Bonus : you have a strong interest in sustainability and communication
What We Offer
- 1 day of remote work per week
- €10 in meal vouchers per day worked, with the employer covering 50% of the cost
- The employer covers 50% of the cost of a public transportation pass