Retail Analyst Intern

Le poste

POSITION: RETAIL ANALYST INTERN

DEPARTMENT: RETAIL

LOCATION: LONDON

LENGTH OF INTERNSHIP: 1 year

START DATE: JANUARY 2027

Do you wish to join the House of Dreams?

At the House of Dior, you will continue to perpetuate the dream of Christian Dior: that of a more beautiful and happier world.

You will play a role towards achieving our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world

Design your dreams with Dior.

Les missions

MAIN RESPONSIBILITIES

Retail Operations

• Liaising between Head Office and the Retail Field Team. Support the retail team in daily tasks and projects to support the field and store based team, reporting and general admin.
• Support in day to day Retail Operations administration tasks.
• Create incentive communication followed by tracking & monitoring results and performance
• Support in managing excel Target setting document shared with UK & IRE Field Team to set Dior Ambassador targets.
• Collate weekly retail excel reporting for Senior Leadership.
• RGAs (Customer Returns) process RGAs as given from UK & IRE Field Team.
• Manage Back Office data accurately in all Retail Digital tools (Salesforce, Infoware & PowerBI)
• Support in managing all retail help inboxes for Dior Ambassadors & Field Team to resolve any queries or issues at point of sale.
• Liaising with CRM, Commercial, Marketing and Merchandising teams to maximise retail sell out
• Ensure purchase orders and invoices are cleared in a timely manner via SAP, tracking retail spend is in-line with Retail budget.
• Support with store Agency bookings and invoicing.
• Coordinate and assist with booking all retail excursions including hotel, flight and activities bookings.

Insights

• Support team with admin requests of sell in and sell out data.
• Collate retailer reports and produce PCD Retail Results for Senior Leadership meeting on Monday by 2pm.
• Align with Marketing and Insights teams on new product forecasts and update tracking document.
• Ownership of commercial catalogue and action sheet (tracking documents) which inform the wider Commercial team of forecasted allocations for retailers.
• Update and maintain SKU files which feed into Monday reporting, used daily by wider team
• Update and distribute sales trackers to wider team on a weekly basis.
• Ownership of LVMH Beauty weekly report; update for PCD and ensure all other brands have completed in a timely manner to send to the Senior Leadership team.

Votre profil

KEY COMPETENCIES

• Ability to work and communicate cross-functionally
• Awareness of business priorities and clear communication with Manager(s) to achieve all tasks in a timely manner
• Fluent in English
• Confident user of Excel
• Analytical skills
• Highly numerate
• IT skills
• Solid interpersonal skills
• Self starter
• Team player
• Proactive attitude; can do attitude
• Microsoft office: Excel, Word and PowerPoint
• SAP (preferable, not essential)

Profile

• Graduate from a Business school with strong analytical skills and excellent communication skills
• Experience in sales and or marketing within the luxury environment would be a distinct advantage but not essential

Informations complémentaires

Reports To:

Retail Operations Manager & Senior Commercial Insights Manager