Le poste

POSITION: RETAIL ANALYST INTERN

DEPARTMENT: RETAIL

LOCATION: LONDON

LENGTH OF INTERNSHIP: 1 year

START DATE: JANUARY 2027

Do you wish to join the House of Dreams?

At the House of Dior, you will continue to perpetuate the dream of Christian Dior: that of a more beautiful and happier world.

You will play a role towards achieving our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world

Design your dreams with Dior.

Les missions

MAIN RESPONSIBILITIES

Retail Operations

Liaising between Head Office and the Retail Field Team. Support the retail team in daily tasks and projects to support the field and store based team, reporting and general admin.
Support in day to day Retail Operations administration tasks.
Create incentive communication followed by tracking & monitoring results and performance
Support in managing excel Target setting document shared with UK & IRE Field Team to set Dior Ambassador targets.
Collate weekly retail excel reporting for Senior Leadership.
RGAs (Customer Returns) process RGAs as given from UK & IRE Field Team.
Manage Back Office data accurately in all Retail Digital tools (Salesforce, Infoware & PowerBI)
Support in managing all retail help inboxes for Dior Ambassadors & Field Team to resolve any queries or issues at point of sale.
Liaising with CRM, Commercial, Marketing and Merchandising teams to maximise retail sell out
Ensure purchase orders and invoices are cleared in a timely manner via SAP, tracking retail spend is in-line with Retail budget.
Support with store Agency bookings and invoicing.
Coordinate and assist with booking all retail excursions including hotel, flight and activities bookings.

Insights

Support team with admin requests of sell in and sell out data.
Collate retailer reports and produce PCD Retail Results for Senior Leadership meeting on Monday by 2pm.
Align with Marketing and Insights teams on new product forecasts and update tracking document.
Ownership of commercial catalogue and action sheet (tracking documents) which inform the wider Commercial team of forecasted allocations for retailers.
Update and maintain SKU files which feed into Monday reporting, used daily by wider team
Update and distribute sales trackers to wider team on a weekly basis.
Ownership of LVMH Beauty weekly report; update for PCD and ensure all other brands have completed in a timely manner to send to the Senior Leadership team.

Votre profil

KEY COMPETENCIES

Ability to work and communicate cross-functionally
Awareness of business priorities and clear communication with Manager(s) to achieve all tasks in a timely manner
Fluent in English
Confident user of Excel
Analytical skills
Highly numerate
IT skills
Solid interpersonal skills
Self starter
Team player
Proactive attitude; can do attitude
Microsoft office: Excel, Word and PowerPoint
SAP (preferable, not essential)

Profile

Graduate from a Business school with strong analytical skills and excellent communication skills
Experience in sales and or marketing within the luxury environment would be a distinct advantage but not essential

Informations complémentaires

Reports To:

Retail Operations Manager & Senior Commercial Insights Manager