At Cohabs, we don’t just create places to live; we create communities where people feel at home. We are looking for a Customer Care Intern to help us deliver an outstanding daily experience to our members, keep our houses running smoothly, and support the continuous improvement of our operations.

What you’ll be doing:

Member Experience: Ensure high levels of member satisfaction by improving the daily experience and addressing their needs proactively.
Community Builder: Build strong relationships with members through clear, empathetic, and proactive communication.
Supplier Manager: Manage external service providers, negotiate contract terms, and help optimize operational costs.
Problem Solver: React quickly to operational issues and implement practical, straightforward solutions.
Supplier Scout: Research and compare new suppliers across different sectors to secure the best value for Cohabs.
Reporting Pro: Deliver structured weekly reports covering daily tasks, team progress, and special projects.
Property Checker: Conduct regular property checks to ensure our houses are well-maintained and meet Cohabs’ quality standards.

What we’re looking for:

Relevant Background: You are currently pursuing higher education in Operations, Business, or a related field.
Problem Solver: You have a practical, solution-oriented mindset and can easily improvise when unexpected situations arise.
Autonomous & Accountable: You work independently and know when to escalate key decisions to your Manager.
Hands-On Learner: You are eager to learn both in the office and on the field.
Team Player: You are willing to adapt your priorities and jump in to support the team when urgent operational matters arise.
Organization Pro: You are highly organized, detail-oriented, and committed to high-quality standards.
Entrepreneurial Mindset: You are a driven self-starter who takes ownership and is motivated to deliver great results.
Continuous Improver: You are curious, innovative, and always looking for ways to improve processes.
Bilingual Superstar: You are fully fluent in French and English, both spoken and written.