Choosing Capgemini Engineering

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your role

As a PLM Support Engineer, you will provide Level 2 support for complex Product Lifecycle Management (PLM) environments based on the 3DEXPERIENCE platform. You will play a key role in ensuring the stability, performance, and continuous improvement of business-critical engineering applications.

Working closely with users, support teams, and engineering specialists, you will troubleshoot functional and technical issues, support operational activities, and contribute to service excellence across the PLM landscape.

In this role, you will:

Provide Level 2 support for 3DEXPERIENCE applications, including incident investigation, diagnosis, resolution, and escalation when required
Verify user-reported issues, reproduce defects, validate technical behaviours, and coordinate with Level 3 support teams
Manage incidents and service requests using enterprise ticketing tools while ensuring proper prioritization and follow-up
Collaborate with users, infrastructure teams, and engineering experts to ensure operational continuity and user satisfaction
Maintain knowledge articles, troubleshooting guides, and operational documentation in Jira and Confluence
Monitor PLM-related IT environments, contribute to system stability, and support basic 3DEXPERIENCE administration activities
Apply engineering process knowledge and support aerospace PLM workflows within a structured operational framework

Location: Madrid or Seville

Your profile

You are analytical, service-oriented, and passionate about solving complex technical and functional issues. You enjoy working with users, understanding business processes, and contributing to the reliability of critical engineering systems.

You bring:

Experience in application support, incident management, or technical helpdesk activities
Knowledge of PLM environments, ideally 3DEXPERIENCE
Experience troubleshooting functional and technical issues across enterprise applications
Familiarity with ticketing and service management tools such as ServiceNow, Remedy, Jira, or similar platforms
Understanding of ITIL principles and operational support best practices
Strong communication, documentation, and stakeholder management skills
Professional proficiency in English

Nice to have

Exposure to aerospace engineering processes and PLM workflows
Basic knowledge of 3DEXPERIENCE administration activities
Experience using Confluence and Jira in Agile environments
Knowledge of operating systems and scripting for troubleshooting and user management activities
Familiarity with EN9100 standards or aerospace industry quality processes

What you'll love about working here

Work on strategic PLM and digital engineering initiatives for global industrial leaders
Develop expertise in 3DEXPERIENCE and end-to-end engineering processes
Join multidisciplinary teams combining engineering, technology, and business expertise
Access world-class learning platforms, professional communities, and career development opportunities
Contribute to projects that help shape the future of digital engineering and manufacturing

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of more than 340,000 team members in over 50 countries. With its strong 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology across the full breadth of their business needs, delivering end-to-end services and solutions from strategy and design to engineering, powered by market-leading capabilities in AI, cloud, data, and deep industry expertise.