EIC (Experience Internship Canada) is looking for new talent to join its teams as a Customer Success Intern.

In this role, you will actively contribute to business development, the management of our partner companies, and the creation of new opportunities. You will hold a versatile position combining business development, client relations, and negotiation, with real responsibilities from the start of your internship.

The experience takes place in Canada, in our Montreal, Toronto, or Vancouver offices. You will discover a dynamic North American professional environment where efficiency, collaboration, autonomy, and initiative are central.

RESPONSIBILITIES

As a Customer Success Intern at EIC, you will play a key role in developing our partnerships and ensuring high-quality client follow-up.

Your main responsibilities will include:

Client relationship management: develop, maintain, and strengthen relationships with our partner companies and understand their needs.
Prospecting and business development: identify new partner companies, develop new opportunities, and maintain an active prospect base.
Client onboarding: ensure clients successfully get started with the services provided.
Usage monitoring: monitor service usage, identify at-risk clients, and contribute to implementing corrective actions.
Feedback sharing: collect client needs and feedback and relay them to internal teams.
Sales process management: manage the different stages of the sales process, from prospecting and needs qualification to follow-up and opportunity conversion.
Commercial proposals: prepare proposals tailored to partner needs and contribute to building customized solutions.
Negotiation and closing: participate in discussions through to signature and follow up on commitments.
Opportunity analysis: study the market and identify industries, companies, and trends with development potential.
Collaboration with EIC teams: work closely with recruitment, marketing, and operations teams to ensure high-quality account follow-up.
Process optimization: contribute to improving working methods, CRM tools, and account tracking.

CANDIDATE PROFILE

You are currently studying business, management, marketing, business development, or a related field.
You have a genuine interest in sales, negotiation, and client relations.
You can analyze a need, identify an opportunity, and provide structured follow-up throughout a sales process.
You have a strong service mindset and can anticipate client difficulties.
You are attentive to client satisfaction and the overall customer experience.
You are dynamic, autonomous, organized, and proactive.
You are comfortable using office, collaborative, and CRM tools.
You have strong interpersonal skills and work well as part of a team in an international environment.
A good level of English may be required depending on the companies and assignments.

WHY JOIN EIC?

Joining EIC means becoming part of a growing company and taking on a position with real professional and personal responsibilities.

You will have the opportunity to work directly with North American companies, support real client accounts, and develop practical skills in Customer Success, client relations, and commercial management.

It is also an opportunity to gain professional experience in Canada, discover North American working methods, and develop skills that are highly valued in the international job market.