About Tikehau Capital

Tikehau Capital is a global alternative asset management group with a strong entrepreneurial culture and a focus on innovation. The Group invests across multiple asset classes - including private debt, real estate, private equity, and liquid strategies - primarily through its asset management subsidiaries, on behalf of institutional and private investors. Controlled by its management, alongside leading institutional partners, Tikehau Capital employs more than 750 staff (as of March 2025) across its offices in Paris, London, Brussels, Madrid, Frankfurt, Milan, New York, Seoul, Abu Dhabi, Singapore, Tel Aviv, Luxembourg, Amsterdam, Zurich, Tokyo, Montreal and Hong Kong.

Our IT infrastructure team is at the heart of our data-driven transformation, supporting business growth and operational excellence.

Key Responsibilities

Infrastructure Management:

Proactive monitoring and maintenance of network equipment (switches, Wi-Fi access points, etc.)
Coordination with building maintenance and third-party vendors for critical infrastructure issues (e.g., HVAC/AC in tech rooms)
Management of network rack equipment, including installation and removal of devices
Regular health checks and incident response for infrastructure components

Helpdesk Support (8:30 AM - 6:00 PM, Monday to Friday):

End-user support for hardware and software issues (laptops, desktops, phones, etc.)
Onboarding and offboarding processes, including preparation of devices, badge/access provisioning, and account management for new joiners and leavers (e.g., interns, permanent staff)
Troubleshooting connectivity issues (Wi-Fi, ethernet, VPN, etc.)
Support for meeting room and phone booth equipment (installation, configuration, and troubleshooting)
Assistance with Microsoft Teams, Outlook, and other productivity tools
Coordination with HR and other internal teams for user account management
VIP support for our cofounder, ensuring priority response and resolution for any IT-related needs
End-user training on various IT tools

Application Support

You will also play a key role in application support for our business users.

This is a unique opportunity for a young engineer to:

Gain hands-on experience with a variety of business applications used in asset management, finance, and collaboration.
Troubleshoot and resolve application issues-from user access and configuration to performance and integration with other tools.
Collaborate directly with end-users (investment teams, operations, HR, and more) to understand their needs and deliver solutions that make a real difference in their daily work.
Participate in application upgrades and rollouts, learning best practices in change management and user adoption.
Contribute ideas and improvements to enhance user experience and streamline business processes.
Develop your technical and functional skills in a dynamic, international environment-perfect for launching your career!

Additional Requirements:

As our core IT team is based in Europe (Paris & London), frequent communication and close collaboration will be essential for the success of this mission.

Recent Examples of Support Needs:

Preparation and setup of laptops and access for interns and new joiners
Troubleshoot or monitor business application
Installation of ethernet cabling in specific office areas (e.g., phone booths)
Troubleshooting Wi-Fi and connectivity issues for users and teams
Assistance with landline phone configuration and security
Coordination for account deactivation and extension with HR
Addressing hardware issues (e.g., desktop reboots, docking station problems)
Managing third-party vendor interventions for infrastructure repairs (e.g., HVAC)
Review scheduling jobs for business applications
Enhance application monitoring tools

Required Skills & Qualifications

Profile

Solid understanding of IT infrastructure: Windows environments, networking (Wi-Fi, VPN, Ethernet), and hardware troubleshooting (laptops,desktops, peripherals)
Experience with Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive) and common business applications
Familiarity with user account management (Active Directory, Azure AD, or similar)
Basic knowledge of IT security best practices and incident response
Ability to document procedures and contribute to knowledge bases
Interest in both technical and governance aspects of cyber security
General technical knowledge enabling understanding of vulnerabilities

Application Support Mindset

Curiosity to understand how business applications work and how users interact with them
Willingness to learn about new software and participate in application rollouts or upgrades
Ability to translate user needs into technical solutions and communicate clearly with both technical and non-technical colleagues

Education

Bachelor's or Master's degree in Computer Science, Master Data Management, or related field.

Soft Skills

Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work on multiple projects and priorities in a fast-paced environment.