Are you looking for a job as a Customer Service Representative for Social Media?
Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!
Our Client is a leading global technology company that aims to build community and bring the world closer together. They provide popular social networking services that enable people to connect, share, and discover.
Benefits
- Salary range: 1000 to 1100€ plus possible added bonus;
- Health Insurance from the moment you join our team;
- Relocation assistance – TP Housing + initial and annual flights;
- Guaranteed meal allowance included on top of your base salary;
- Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
- Access Portuguese language courses, sport activities and social events;
- Grow with us through our initial and continuous training and personal development;
- Easy public transport access to our offices.
What you'll do
- Provide support to Content Creators/Influencers across Social Media regarding Subscription Management, Account Management, Technical Troubleshooting, and the use of Marketing tools.
- Do outbound phone calls as necessary to improve communication and troubleshooting issues with Users.
- Offer product and tool support to enhance clients’ experience.
- Identify trends and resolving issues encountered by users.
What you'll need
- Fluent written and verbal communication skills in Italian (C2);
- Exceptional knowledge of English (minimum C1);
- Empathic and helpful;
- Soft-skills for de-escalating situations when needed;
- Excellent communication and interpersonal skills and team spirit;
- Able to handle confidential and/or highly sensitive information.
