Are you looking for a job as a Customer Service Expert?
Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!
Instapro Group is a leading technology company dedicated to improving how people hire and work in the building and home trades industry.
What you'll do
- Acknowledge and answer customer requests coming from various channels (e-mail, chat, contact form, calls);
- Handle tickets (e-mail) coming from builders and/or homeowners asking general queries or refunds for services incomplete or not done;
- Call users to speed up resolution and facilitate conversations (email to call);
- Manage back-office activities that may result in outbound calls;
- Make outgoing calls to promote the product, to ensure customers are successful, collect feedback/data or for other purposes to support the company strategy;
- Maintain customer records via the internal CRM;
- Deliver against objectives, policies and deadlines set by your manager;
- Provide regular updates to management on daily activities and escalate inquiries to the appropriate teams when necessary.
What you'll need
- Fluent written and verbal communication skills in German (C2);
- Good knowledge of English (minimum B2);
- 3+ years of business experience, including at least 2 years of experience in a Customer Service department with a proven track record of success (preferred);
- Focus on achieving quality results and meeting assigned tasks, coupled with an eagerness to learn and improve;
- Commercially minded, customer-friendly, professional, and results oriented, demonstrating a strong commitment to customer satisfaction;
- Strong all-around skills in administrative and organizational tasks, with general computer knowledge (Google Docs, Google Sheets, Salesforce) and internet proficiency;
- Able to handle confidential and/or highly sensitive information.
Benefits
- Health Insurance from the moment you join our team;
- Relocation assistance – TP Housing + initial and annual flights;
- Guaranteed meal allowance included on top of your base salary;
- Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
- Access Portuguese language courses, sport activities and social events;
- Grow with us through our initial and continuous training and personal development;
- Easy public transport access to our offices.
