Intern - Salesforce Digitalization, Reporting and AI Enablement

Innovation Starts With You

Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us. Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

About the role:

Join the Customer Experience team as an Intern at our Venlo location! You will be a part of our regional internship program, offering you structured development opportunities and cross-functional exposure. You will be given the chance to gain practical experience in a highly flexible environment.

You will make a difference in the following ways:

•  Assess current Salesforce data capture, including field usage, completeness, consistency, and pain points;
•  Define key Customer Service metrics with stakeholders, including operational and customer experience KPIs;
•  Build and optimize Salesforce reports and dashboards to turn data into actionable information;
•  Create and maintain a reporting cadence, including weekly and monthly reporting packs, alerting concepts, and clear metric definitions as a single source of truth;
•  Develop KPI definitions, including metric logic, filters, and ownership;
•  Identify data quality improvements and quick wins, including recommendations for required fields, picklists, and validation rules;
•  Explore AI use cases for Customer Service reporting and productivity, including summarization, auto-categorization, trend detection, and next-best-action suggestions, where feasible;
•  Identify insights that support decision-making and lead to concrete actions, such as addressing bottlenecks, repeat issues, and key service drivers;
•  Create enablement materials and "how-to" guidance to support self-service reporting and dashboard adoption;
•  Collaborate with stakeholders to improve data completeness, reporting efficiency, and dashboard utilization across the team.

What you bring:

•  Enrollment in a study program in Data Science, Business Intelligence, Analytics, Information Management, Computer Science, Business Administration, or a related field;
•  Strong analytical skills and an interest in reporting, dashboards, and data-driven decision-making;
•  Advanced Excel skills and a strong data quality mindset;
•  Familiarity with Salesforce reporting and dashboards is an advantage;
•  Interest in AI applications for productivity, reporting, and business insights;
•  Strong documentation and communication skills;
•  Languages - fluent in English;
•  Passion and enthusiasm - ready to take on challenges!

Let’s Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.