Would you like to represent Customer Service for Gaming? Be the first point of contact for a gaming industry community.
Our Client is one of the most prestigious brands in the gaming industry. This company works vigorously to provide their consumers a broad range products, having an impeccable track record of good customer relations and an extensive market experience.
What you'll do
- Provide customer inquiries with timely and accurate responses and first contact resolutions;
- Take personal ownership of customer requests and maintain accountability for follow-through;
- Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
- Handle customer contacts that require core and advanced skills;
- Maintain our partner’s internal information and customer/account information secure and confidential;
- Consistently implement management mentoring to reach departmental goals.
What you'll need
- Fluent written and verbal communication skills in German (C2);
- Good knowledge of English (minimum B2);
- High school diploma (or equivalent);
- Player and support oriented attitude, with a knack for helping others;
- Passion for video games and mobile applications;
- Experience in telephone customer service/call center environment (preferred);
- Agile in computer skills from the user’s perspective;
- Excellent communication and interpersonal skills and team spirit;
- Able to handle confidential and/or highly sensitive information.
Benefits
- Health Insurance from the moment you join our team;
- Relocation assistance – TP Housing + initial and annual flights;
- Guaranteed meal allowance included on top of your base salary;
- Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
- Access Portuguese language courses, sport activities and social events;
- Grow with us through our initial and continuous training and personal development;
- Easy public transport access to our offices.
