Customer Success Manager - Internship [F/M/X]

The world of work is changing faster than ever. Companies need increasingly specialized expertise, while freelancers, consulting firms, and niche experts are reshaping the way organizations collaborate.

At LittleBig Connection, part of Mantu, our mission is simple: to create a direct, transparent, and efficient link between large organizations and the external experts who help them deliver their most important projects.

Through our international marketplace, we enable companies to quickly access the expertise they need, wherever they are. We help them identify, select, and contract with external experts while ensuring simplicity, compliance, and security throughout the process.

Today, LittleBig Connection brings together more than 400 employees across 50 countries, operates through 12 international offices, and facilitates over €500 million worth of projects every year through its platform.

Thousands of professionals from leading organizations rely on LittleBig Connection to collaborate with freelancers, consulting firms, and specialized experts around the world.

Joining LittleBig Connection means helping shape a new way for companies and experts to work together. It also means growing within an international, entrepreneurial, and fast-moving environment where ownership, accountability, transparency, and teamwork are part of everyday life.

At LittleBig Connection, everyone is encouraged to take initiative, create tangible impact, and contribute to a shared ambition: connecting the best expertise with the projects that matter most.

Mission Description

LittleBig Connection is looking for an Intern Customer Success Manager to join our teams in Barcelona to play a key role in ensuring the continued success and development of our rapidly growing customer base. 

Our Customer Success team is founded on the principle that successful customers will continue to grow with us.

As an Intern Customer Success Manager, you will support the Customer Success team in ensuring that clients achieve their objectives through effective use of the platform, which involves a blend of client relationship management, data analysis, and process improvement tasks, all aimed at enhancing client satisfaction and retention. 

1.Process improvement within the Customer Success Team (~40%) 

You will work on auditing and improving internal processes related to customer success, such as ensuring compliance with contract terms or optimizing the use of their tools and resources. 

• Tools Optimization: Help optimize the use of customer success tools, such as Jira, Air focus, and AI-driven platforms. You will identify inefficiencies in how these tools are used and suggest improvements to streamline processes. This includes collaborating with the Product and CSM teams to enhance collaboration, creating handbooks to standardize best practices, and integrating AI solutions to automate tasks and enhance efficiency. 
• Internal Audits: Conduct internal audits of customer success processes to identify areas for improvement. This will include evaluating the efficiency of the account structure or how well communication flows between teams.

2. Data Analysis and Reporting (~30%)

You will analyze client data to monitor key performance indicators (KPIs), track progress against objectives, and identify areas for improvement. This will involve updating dashboards, preparing reports, and providing insights to the Customer Success team. 

• KPI Monitoring: Regularly track and analyze key performance indicators (KPIs) relevant to customer success, such as usage rates, customer satisfaction scores, and retention metrics. The intern would update dashboards and ensure that the data is accurate and up to date. 
• Trend Analysis: Identify patterns or trends in client behavior that could indicate areas of improvement or potential risks and suggest proactive outreach. 

3. Participating in Strategic Planning (~30%) 

You will contribute to the development of strategies for improving client engagement and retention, including working on initiatives like Quarterly Business Reviews (QBRs) and account planning. 

•  Meeting Participation: Attend client meetings, both internal and external, to observe how experienced Customer Success Managers interact with clients, resolve issues, and drive success. This learning experience is crucial for understanding real-world customer success challenges. 
• QBR Preparation: Assist in preparing for Quarterly Business Reviews (QBRs) by compiling data, creating presentations, and drafting agendas. You will also attend these meetings to observe and take notes.

Profile Requirement

• Currently pursuing a degree in Business, Management, IT or a related field. 

• Fluent in French and English. 

• Be full of enthusiasm and possess great relationship skills. 

• A strong interest in Project Management. 

• Strong analytical skills and attention to detail. 

• Eager to learn and develop skills in Customer success and SaaS platforms. 

• Excellent communication and organizational skills. 

• Ability to work effectively in a fast-paced, international environment.

At LittleBig Connection, we are proud to be an equal opportunity employer. We are committed to fostering diversity within our teams and creating an inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnic origin, religion, age, marital status, disability, or any other protected characteristic.