Guest Assistant

Ta nouvelle mission

Location: Brussels / Tour & Taxis

Employment Type: Student Contract

Reports To: Exhibition Manager

Job Summary:

We are seeking friendly, enthusiastic, and professional Exhibition Assistants to join our team for existing and upcoming exhibitions. Our next opening will be Harry Potter. As a key part of the visitor experience, you will be responsible for ensuring guests feel welcomed, informed, and supported throughout their visit. This is a public-facing role ideal for individuals with strong communication skills, a positive attitude, and a passion for delivering excellent customer service.

Key Responsibilities:

• Greet and welcome guests upon arrival with warmth and professionalism.
• Provide information about the exhibition layout, schedules, activities (VR, Immersive Room,..), Shop and other exhibition venue facilities.
• Assist with ticket scanning, registration, and entry procedures.
• Respond to visitor inquiries and resolve any issues or concerns promptly.
• Monitor guest flow and support crowd control and safety measures.
• Coordinate with security and event staff as needed to ensure a smooth operation.
• Maintain a clean and organized guest service area.
• Distribute promotional materials or exhibition guides.
• Support special needs guests and provide accessibility assistance when required.
• Collect feedback and relay suggestions or complaints to the relevant team.
• Communicate with guests of all ages and support with technical elements (VR/Interactive Exhibits)
• Ability to upsell and use sales platforms

Skills & Qualifications:

• Prior experience in customer service, hospitality, or events is preferred.
• Excellent verbal communication and interpersonal skills.
• Friendly, professional demeanor with a proactive and solution-focused approach.
• Ability to stay calm under pressure in a fast-paced environment.
• Basic computer or tablet literacy
• Punctual, reliable, and able to work flexible hours including weekends.
• French and Dutch fluency is required, other languages are a plus.

Working Conditions:

• Standing for extended periods.
• Working across multiple areas of the venue.
• Uniform or dress code may be required.
• Training provided prior to the event.

Why Join Us?

• Be part of a dynamic, high-energy event.
• Gain valuable experience in events and customer service.
• Work alongside a supportive and passionate team.
• Make a direct impact on visitor satisfaction and event success.