We’re looking for a Customer Care Intern in Brussels who will help ensure that our houses and our members receive the best possible support and experience.
What you’ll be doing:
- Ticket Hero: Handle incoming support tickets from members and ensure issues are solved quickly and efficiently.
- Customer Care Champion: Provide excellent customer service and maintain strong relationships with members.
- Maintenance Coordinator: Follow up on maintenance issues and make sure repairs are handled properly.
- House Guardian: Keep a close eye on the overall condition of our Brussels houses and ensure everything stays in top shape.
- Field Explorer: Spend time on-site when needed to check issues, coordinate fixes, and support the operational team.
- Handyman Sidekick: Work closely with a handyman and help coordinate tasks and priorities.
- Problem Solver: Handle day-to-day operational challenges, including occasional urgent situations, with calm and efficiency.
What we’re looking for:
- Autonomous & Proactive: You take initiative and don’t wait to be told what to do.
- Cool Under Pressure: You can manage stress and stay calm when facing urgent situations.
- Field-Friendly: You’re not afraid of being on-site and handling practical operational tasks.
- Customer-Oriented: You enjoy interacting with people and providing great service.
- Communication Pro: Fluent in English with strong interpersonal skills.
If you’re ready to gain hands-on experience in operations, customer care, and property management while making a real impact on our community, we’d love to hear from you!
