EIC (Experience Internship Canada) is looking for new talent to join its teams as a Client Relations Intern.

In this role, you will actively contribute to supporting our partner companies, strengthening client retention, and continuously improving their experience. You will hold a versatile position combining client relations, commercial follow-up, and internal coordination, with real responsibilities from the start of your internship.

The experience takes place in Canada, in our Montreal, Toronto, or Vancouver offices. You will discover a dynamic North American professional environment where efficiency, collaboration, autonomy, and initiative are central.

RESPONSIBILITIES

As a Client Relations Intern at EIC, you will play a key role in ensuring high-quality client follow-up and strengthening relationships with our partner companies.

Your main responsibilities will include:

Client relationship management: develop, maintain, and strengthen relationships with our partner companies.
Account follow-up: regularly follow up with clients and ensure that ongoing projects and requests are progressing smoothly.
Needs understanding: engage with companies to clearly identify their expectations and priorities.
Client retention: anticipate client needs and contribute to building long-term relationships.
Client satisfaction: collect feedback, identify potential issues, and contribute to resolving them.
Account development: identify new opportunities to strengthen relationships with existing clients.
Internal coordination: act as a link between clients and EIC’s recruitment, marketing, and operations teams.
Request follow-up: coordinate the necessary actions until requests or projects are completed.
Proposal preparation: contribute to developing solutions adapted to partner needs.
Commitment follow-up: ensure that agreed actions and commitments are properly followed through.
Account analysis: monitor key information and identify areas for improvement.
Process optimization: contribute to improving client follow-up methods, CRM tools, and the overall client experience.

CANDIDATE PROFILE

You are currently studying business, management, marketing, client relations, or a related field.
You have a genuine interest in client relations and customer retention.
You enjoy understanding client needs and identifying suitable solutions.
You know how to build lasting, trust-based relationships.
You are comfortable managing several accounts or projects simultaneously.
You are rigorous, responsive, and attentive to service quality.
You are dynamic, autonomous, organized, and proactive.
You are comfortable using office, collaborative, and CRM tools.
You have strong interpersonal skills and enjoy working as part of a team.
You are interested in developing your skills in an international and multicultural environment.
A good level of English may be required depending on the companies and assignments.

WHY JOIN EIC?

Joining EIC means becoming part of a growing company and taking on a position with real responsibilities in client relationship management.

You will have the opportunity to work directly with North American companies, manage real partner relationships, and contribute directly to client satisfaction and retention.

It is also an opportunity to gain professional experience in Canada, discover North American working methods, and develop skills that are highly valued in the international job market.