About the Role
We are looking for a Service Desk Analyst to join our IT Operations team in Bursa. This role is ideal for professionals with 1–3 years of experience in Help Desk or Service Desk environments who are passionate about providing high-quality technical support and ensuring an excellent user experience.
What You'll Do
- Respond to incoming user requests via phone, email, and ticketing systems.
- Create and manage incident records using ServiceNow or similar ticketing tools.
- Provide first-level technical support for hardware, software, and user-related issues.
- Troubleshoot and resolve common IT incidents or escalate them to the appropriate support teams.
- Manage critical incidents and ensure timely communication with stakeholders.
- Maintain accurate ticket documentation in line with ITIL best practices.
- Guide end users through technical issues and provide effective solutions.
- Contribute to continuous improvement of Service Desk processes and documentation.
What We're Looking For
- Bachelor's degree in Computer Engineering, Information Technologies, or a related field.
- 1–3 years of experience in Help Desk or Service Desk roles.
- Experience supporting Windows Operating Systems and Microsoft Office applications.
- Basic knowledge of networking concepts.
- Experience with ServiceNow or similar ITSM/ticketing platforms.
- Familiarity with ITIL principles and Incident Management.
- Ability to read and understand technical documentation in English.
- Strong communication, customer service, and problem-solving skills.
Success Profile
✔ Help Desk / Service Desk Support
✔ First-Level Technical Support
✔ ServiceNow or ITSM Tools
✔ Windows OS & Microsoft Office
✔ Basic Networking Knowledge
✔ ITIL Awareness
✔ Incident Management
✔ Strong Customer Communication
If you're passionate about IT support, customer service, and delivering excellent user experiences, we'd love to hear from you.
Amaris is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
