Energy Customer Service Engineer (m/f) (m/w/d)

HUAWEI is a leading global provider of information and communications technology (ICT) infrastructure and smart devices; with integrated solutions across four key domains - Telecom Networks, IT, Smart devices, and Cloud Services.

We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With more than 180,000 employees, and we operate in more than 170 countries and regions as a leading supplier of next generation telecom networks and currently serve 37 of the world's top 50 operators. We look for people who share our Vision: We are committed to providing innovative products, services and solutions to create long-term value and growth potential for our clients. -- Building a fully connected and intelligent world to everyone.

We are looking for motivated Graduates who are eager to develop their career at a global leading Telecommunication Company.

Energy Customer Service Engineer (m/f)

(Vienna; Full-time)

YOUR MISSION:

• Responsible for level 1 technical support, provide solution to customer via email, phone and other channels
• Output customer issue analysis report, improve customers' satisfaction
• Onsite support for major or critical problems

YOUR PROFILE:

• Education: Technical University degree (electrical/power/electronics...etc.)
• Graduate in 2025/2026 or 2027
• Ability to cooperate and work with peoples from different cultures
• Preferable 1-year customer support experience
• Fluent in English and German
• Good customer communication skills
• Know the basic MS office product (excel, words..etc)
• Ability to travel
• Being interested / motivated to learn about renewable energy
• Power system or renewable energy industry related experience will be a plus

WE OFFER:

• Attractive benefits and bonus system
• Opportunity to grow though challenges, eLearnings and trainings
• Meal vouchers for lunch at the Eurest Restaurant in the IZD Tower
• Location next to the UNO City (by public transport via U1 Kaisermühlen or Alte Donau)
• Lunch vouchers and free snacks, coffee, tea and fruits

Salary

Motivational salary package starting from 3800 EUR gross and can be higher based on skills, experience and qualification.

About this job

Employment type: Full Time (Permanent employment)

Salary: from 3,800 EUR monthly

Seniority level: Young Professional

Work model: On-site

Place of work: Wien

Field of work: Engineering, Technical Jobs, Sales, Customer Service

Unfilled vacancies: 1 vacancy unfilled for this position

About the company

Employer: Huawei Technologies Austria GmbH

Number of employees: 51 - 100 employees

Locations: Wien

Details about this job

Full Time (Permanent employment)

• Monday to Friday
• 38,5 hours
• Willingness to travel

Place of work

• Wien

Must-have skills

• customer support
• MS office

Nice-to-have skills

• power system
• renewable energy industry

Required languages

• English B2
• German B2

Must-have education

• Technical University degree (electrical/power/electronics...etc.)

Benefits

• Meal allowance
  Meal vouchers for lunch at the Eurest Restaurant in the IZD Tower; Lunch vouchers and free snacks, coffee, tea and fruits
• Good transportation connections
  Location next to the UNO City (by public transport via U1 Kaisermühlen or Alte Donau)

Gehaltsangabe

Bei dem angegebenen Gehalt handelt es sich um ein Brutto-Monatsgehalt.

3.800,00€ Mindestgehalt

Unser Mindestgehalt: 3.800,00€

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