Shanti Travel is hiring a
French-Speaking Travel Expert
Where: Colombo, Sri Lanka Starting date: from August 2026
MISSION
The Travel Expert is responsible for sales development and the quality of the customer experience through the design and marketing of tailor-made trips. He/She manages the customer relationship before, during and after the trip, updates online offers, develops local partnerships and contributes to the promotion of the Shanti Travel brand.
The position also includes welcoming travelers on site when necessary as well as operational follow-up to guarantee their satisfaction and loyalty.
This position reports directly to the Sales Manager.
RESPONSIBILITIES
Sales Management- Manage incoming requests from the Shanti Travel website, partner platforms and other acquisition channels with maximum responsiveness.
- Actively listen to travelers in order to understand their needs, expectations and constraints, and design relevant tailor-made proposals or suggest some of our fixed departures (GIR).
- Communicate clearly and professionally to build trust, convert inquiries into confirmed bookings, and ensure both traveler satisfaction and agency profitability.
- Be proactive and fully comfortable with telephone calls, a key success factor for a Travel Expert; take the initiative to call travelers, provide regular follow-up and maintain a strong human connection throughout the sales process.
- Achieve individual sales targets and contribute to overall team goals to support company growth and profitability.
- Prepare detailed travel quotes in collaboration with partners (hotels, activities, service providers) and guarantee an irreproachable quality of service throughout the traveler's journey.
- Advise clients with expertise and care at every stage of the travel process.
- Provide continuous follow-up before, during and after the trip to ensure a smooth and incident-free experience.
- Collect and analyze traveler feedback, integrate information into the company database and contribute to long-term customer loyalty.
- Welcome travelers on site when necessary and ensure the quality of their experience.
- Participate in emergency telephone shifts and ensure rapid follow-up in the event of unforeseen events.
- Organize a pre-departure call with the client to review the itinerary of their stay in detail and share tips/tricks.
- Update online offers (Shanti Travel website and partner distributors).
- Participate in inspection visits or familiarization trips to enrich the offer and guarantee the quality of partners.
- Collect, update and share with the team information relating to hotels, activities and local services to maintain an up-to-date knowledge base.
- Maintain a strong knowledge of the environment, the market and competitors; stay curious and attentive to emerging trends to guarantee the relevance and competitiveness of the offer.
- Work in close collaboration with the marketing team to provide content and information that enriches communication materials (blogs, videos, destination highlights, etc.).
PROFILE
- French national or bilingual French speaker, with a good level of English
- Experience in the travel or sales sector
- Strongly client-oriented / traveler experience focused
- Comfortable with selling trips by phone and email, in French
- Motivated to learn and master our computer reservation systems and GDS
- Ready to become an expert in selling new destinations
- Solid commercial skills and strong business acumen
- Excellent interaction, communication, and negotiation skills
- Personal travel experience will be considered an asset
CONDITIONS
- Salary: fixed salary based on profile + monthly variable
- Position based in the office in Colombo
- Visa covered by the company
- A round-trip flight of up to 800 Euros per year (after one year of seniority)
- Insurance covered by the company
- Occasional trips offered to discover Sri Lanka, considered as training (according to business needs)
TO APPLY
If you believe this opportunity matches your experience and aspirations, please apply by following this link: https://connect.shantitravel.com/fr/jobs
For any other questions, you can contact < email deleted for security reasons >