Receptionists physically welcome visitors and deal with enquiries. The also often need to operate a company’s switchboard, answering inbound calls. They’re the first face you’ll see at most organisations, so it’s important they set the right tone!
Fun fact
The second Wednesday in May is International Receptionists Day! Launched in 1991, the day pays tribute to hard working receptionists all over the world. Some organisations even mark the occasion by giving their reception staff the day off. Others invite company bosses to “walk in their shoes” for the day: managers step into the role of their receptionists for a few hours, helping them realise the kind of work their employees do!
Hard skills
Soft skills
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