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Service manager

Nothing works perfectly 24/7. And when problems or questions do crop up, it’s down to customer service agents to straighten everything out. And it’s their managers who need to oversee the entire department, taking control and keeping a global vision.

  • Starting salary (per month)-
  • Job ads1732

Fun fact

A survey carried out by Microsoft in 2018 revealed that 95% of consumers took the quality of customer service into account when deciding whether or not to buy something. And 61% of respondents also answered “yes” when asked if they’d ever switched over to a rival brand because of bad service. . The moral of the story? Always look after your customers!

Skills

Hard skills

  • Business intelligence
  • Project management
  • Management skills
  • Customer insight
  • Commercial law
  • Use office systems
  • Budgetary principles
  • Sales promotion techniques

Soft skills

  • Active listening
  • Written communication
  • Social perception

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