At Cohabs, we don’t just create places to live, we create communities where people feel at home. We are looking for a Customer Experience Intern to help us build strong relationships with our members, create a welcoming community across our Paris houses, and continuously improve the Cohabs experience.
What you’ll be doing:
- Member Experience: Build strong relationships with members and be their go-to support across all houses, from move-in onboarding to move-out.
- Problem Solver: Coordinate with Maintenance and Operations teams to proactively solve issues within our properties and contribute to a welcoming, inclusive atmosphere.
- Community Builder: Plan, budget, and organize regular community events and initiatives that drive member engagement and satisfaction.
- Feedback Champion: Own CSAT and NPS tracking, reporting, and strategy, using member feedback to identify opportunities for improvement.
- Continuous Improvement: Gather regular feedback from members and work with internal teams to continuously improve the member experience.
- Cohabs Ambassador: Represent the Cohabs culture on the ground, bringing warmth, fun, and energy to every interaction.
What we’re looking for:
- Business Mindset: You are currently studying or have recently graduated in Business, Marketing, Hospitality, Real Estate, or a related field.
- People Person: You have strong communication and interpersonal skills and can build rapport with a diverse group of people.
- Bilingual Superstar: You are fluent in French and have a good level of English.
- Organization Pro: You are highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Proactive Mindset: You have a positive attitude, take initiative, and are eager to learn and take on new challenges.
- Digital Native: You are familiar with social media platforms and basic marketing concepts.
- Customer-Focused: Previous experience in sales, customer service, or hospitality is a plus, but not required.
- Tool-Savvy: You are comfortable using Microsoft Office Suite, including Word, Excel, and PowerPoint.
If you’re looking for a role where no two days are the same, this is your sign to apply!!
