Job Description & Activities / Tasks
* Monitor shipment delivery status through the CargoWise system.
* Track and follow up on outstanding deliveries and delayed shipments.
* Ensure timely availability and uploading of Proof of Delivery (POD) documents.
* Coordinate with operations teams, carriers, and agents to obtain missing PODs.
* Update shipment records and maintain accurate delivery information in CargoWise.
* Prepare delivery status reports and highlight exceptions for management review.
* Assist in resolving delivery discrepancies and documentation issues.
* Prepare and dispatch Notice of Arrival (NOA) notifications to agents for cargo ready for collection.
* Verify shipment details and supporting documents before sending notifications.
* Monitor cargo readiness status and ensure timely communication to agents.
* Follow up with agents on outstanding acknowledgements or collection arrangements.
* Update shipment records and maintain accurate documentation in the company system.
* Assist in coordinating with operations and customer service teams regarding cargo availability.
* Support administrative and documentation-related tasks within the operations department.
Intern’s Job Requirements
* Currently pursuing a Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
* Basic understanding of logistics, transportation, or freight forwarding operations is an advantage.
* Proficient in Microsoft Excel and Microsoft Office applications.
* Strong attention to detail and accuracy in data monitoring and reporting.
* Good organizational and time-management skills.
* Ability to follow standard operating procedures and work independently.
* Good communication skills to coordinate with internal teams and external stakeholders.
* Willingness to learn and work with logistics management systems such as CargoWise.
Learning Outcomes
* Monitor shipment delivery status through the CargoWise system.
* Track and follow up on outstanding deliveries and delayed shipments.
* Ensure timely availability and uploading of Proof of Delivery (POD) documents.
* Coordinate with operations teams and agents to obtain missing PODs.
* Update shipment records and maintain accurate delivery information in CargoWise.
* Prepare delivery status reports and highlight exceptions for management review.
* Assist in resolving delivery discrepancies and documentation issues.
* Understand the import cargo arrival and cargo release process within the logistics industry.
* Gain hands-on experience in preparing and managing Notice of Arrival communications.
* Develop proficiency in handling shipment documentation and operational records.
* Learn how freight forwarding and cargo collection processes are coordinated among stakeholders.
* Enhance communication and stakeholder management skills through interactions with agents and internal teams.
* Improve attention to detail and accuracy in managing logistics-related information.
* Develop time-management and prioritization skills in a dynamic operational environment.
* Gain exposure to logistics systems and industry best practices in cargo handling and customer service.
