Are you looking for a job as an Operations Customer Expert?
Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!
Our Client is a global meal-kit company that delivers pre-portioned ingredients and easy-to-follow recipes directly to customers' homes, helping them prepare fresh, home-cooked meals with convenience and confidence.
What you'll do
- Be the point of contact for customers across the market;
- Conduct reactivation outbound calls to former subscribers to understand their needs and encourage them to return;
- Clarify questions related to the product, delivery schedules, subscription flexibility, and recipe options;
- Ensure smooth customer experiences through accurate information sharing and effective problem resolution;
- Support quality service delivery aligned with the brand's mission;
- Contribute to the achievement of the brand's operational objectives.
What you'll need
- Fluent written and verbal communication skills in Danish (C2);
- Good knowledge of English (minimum B2);
- Excellent communication and interpersonal skills and team spirit;
- Agile in computer skills from the user’s perspective;
- Able to handle confidential and/or highly sensitive information;
- Experience in Customer Service and Sales (preferred).
Benefits
- Health Insurance from the moment you join our team;
- Relocation assistance – TP Housing + initial and annual flights;
- Guaranteed meal allowance included on top of your base salary;
- Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
- Access Portuguese language courses, sport activities and social events;
- Grow with us through our initial and continuous training and personal development;
- Easy public transport access to our offices.
