Operations manager

Operations directors (also known as COOs, from chief operating officer) are the link between sales departments and production divisions. In big companies, they’re like the conductor of a very big orchestra.

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Fun fact

If you’re ever invited to a works Christmas party with all the big bosses, don’t overthink it – just go! You never know who you might bump into... That’s the advice Sheryl Sandberg might pass on, who bumped into Mark Zuckerberg at a party in late 2007. She was working for Google at the time, but Zuckerberg and her got on so well that she was made the COO of Facebook in 2008. A very Merry Christmas indeed!

Skills

Hard skills

  • Perform clerical duties
  • Use person-centred planning
  • Project management
  • Management skills
  • Supervising a team or group

Soft skills

  • Negotiation
  • Oral expression
  • Formulation of opportunities

Within companies

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