We’re looking for a Customer Care Intern in New York City to help keep our houses running smoothly and our members taken care of.

This is a hands-on role; part customer service, part operations. You’ll manage member requests, help coordinate maintenance, and jump on-site when needed to see things firsthand. Always staying cool, calm, and collected.

What you’ll do:

Own incoming tickets and make sure nothing falls through the cracks
Support members with clear, fast, and helpful communication
Visit houses and asses, you are our boots on the ground! Our eyes all around.
Work closely with our handyman and ops team.
Help solve day-to-day challenges (including the occasional emergency ones)

Preferred experience

You are good at communicating: clear, responsive, and easy to work with, a team player.
Organized but not rigid.
Hands-on and down in the field, not just behind a screen.
Problem-solver mindset, great with people.
Comfortable in a fast-paced environment where things can change.
Bonus if you’re into ops, real estate, hospitality, or just like fixing things.

*Prior experience is a plus, and you must speak Spanish.

Enjoy a fully covered accommodation in New York City, plus a monthly salary to support your adventure.