Nautic Manager is a SaaS fleet management software designed to support professional boat rental operators in their daily operations. A subsidiary of SamBoat, an online boat rental platform (linked to Dream Yacht Charter), these companies were respectively founded in 2014 and 2017. This Bordeaux-based startup acquired its main competitor Digital Nautic (originally from Nantes) at the end of 2022, establishing itself as a sector leader. Following this merger, we are seeking an ambitious collaborator to support us throughout the upcoming season.
Key Responsibilities
- Onboard new professional clients (contract drafting, document validation, account setup...)
- Handle inbound requests via email and phone (assess issues, conduct necessary research, propose solutions...)
- Support and grow existing client relationships (respond to inquiries, conduct needs assessment calls, facilitate product demonstrations...)
- Manage client billing and payments
- Answer phones professionally and document requests
Required Profile
- Bachelor's degree or higher (3-5 years of study)
- Strong written and verbal communication in French and English (Spanish or Italian preferred)
- Active listening skills
- Organized with strong problem-solving abilities
- Ability to remain calm under pressure
- Effective time management to meet deadlines
- Team player mentality
Bonus Qualifications
- Knowledge of or passion for the marine/nautical industry
- Customer support or sales experience
- CRM experience (e.g., Pipedrive) and familiarity with tools like Mailchimp, Slack, Notion, Google Suite, etc.
Why Join Us?
- Growth within a pleasant environment and young, cohesive team
- Active company culture with team events and boat outings
- Benefits including meal vouchers and boat license sponsorship
- Remote work options up to 4 days per week
