Are you the kind of person who loves creating meaningful connections, turning houses into homes, and building vibrant communities? Do you thrive in dynamic environments where no two days are the same? Then this role might just be your next adventure!
We’re looking for a Customer Experience Intern who will be the heartbeat of our houses. Your mission, should you choose to accept it, will be to:
What you’ll be doing
- Community Builder: Create strong relationships with members and be their go-to person from move-in to move-out, ensuring a seamless and memorable experience.
- Experience Champion: Deliver top-tier customer experience by solving day-to-day issues in collaboration with maintenance and operations teams.
- Event Maestro: Plan, budget, and organize engaging events that bring members together and foster a strong sense of community.
- Data-Driven Guru: Own CSAT & NPS tracking, reporting, and continuously improve the member journey based on insights.
- Feedback Wizard: Collect and analyze member feedback, and work closely with internal teams to enhance the overall experience.
- Culture Ambassador: Represent the Cohabs spirit on the ground, bringing energy, warmth, and good vibes to every interaction.
What we’re looking for
- People Magnet: You easily connect with others and know how to build trust with a diverse community.
- Communication Ninja: Fluent in French with a solid level of English, you’re comfortable engaging with anyone.
- Organized Multitasker: You juggle multiple priorities effortlessly while keeping a sharp eye on details.
- Positive Go-Getter: Proactive, hands-on, and always ready to learn and take initiative.
- Digital Native: Comfortable with social media and basic marketing concepts.
- Experience Counts: Background in customer experience, hospitality, sales, or similar fields is a plus.
- Tools Savvy: You’re comfortable using Microsoft Office (Word, Excel, PowerPoint).
- Academic Background: Currently pursuing or recently graduated in Business, Marketing, Hospitality, Real Estate, or a related field.
If you're ready to create unforgettable living experiences, bring people together, and make an impact on a growing community, we want to hear from you!
Apply now and let’s build something special together 🌟
